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Before You Begin
Choose a shaded or indoor area that is realtively dust free
Remove/Organize all unnecessary items in vehicle
Organize compartments, keep only what you need and   important emergency items
Apply interior cleaner with a lighlty saturated rag/cloth
  (avoid direct spray on surfaces)
Use new rag once old rag gets over-saturated or too dirty

Cleaning Upholstery
Clean door panels (lower windows),
   including metal frame and rubbers
Clean dashboard and all consoles
  (steering wheel, gages, entertainment unit, etc...)
Use cotton swabs/comporessed air can to get in the hard to   reach areas (hvac vents, entertainment unit, etc...)
Wipe down seats and seatbelts
Organize trunk and wipe down all panelling
Apply a surface protectant to all materials once cleaning is   done (treat leather surfaces with proper cleaning methods)

* All materials are different and should be cleaned with proper   solution (vinyls, leathers, plastics, etc...)

Cleaning Glass
Spray glass cleaner sparringly on microfiber towel, wipe   windows down inside and out
Clean all glass and transparent plastics

Use a vacuum with small/large heads to get into all crevices   of the vehicle
Remove all floor mats and shake out excess debris
Wash floor mats with hose or use carpet shampoo
  (follow directions) to remove stains and hang to dry
Use carpet shampoo on cloth mats (follow directions)
For stains, apply a solution and follow directions
Vacuum seats and then concentrate on the floor
Use foam carpet cleaner for detailing carpets
  (follow directions)


Before You Begin
• Choose a shaded or indoor area that is relatively dust free
• Close all doors and windows
• Use proper vehicle cleaning soap to lather the vehicle
• Use steel wool to scrub exterior windows
• Rinse off as much dirt as possible by hosing down the entire   vehicle from top to bottom first

Washing Vehicle

• Lather a clean sponge (terry cloth) in soapy water
• Gently wipe vehicle with sponge to loosen dirt
• Start by cleaning the:
  • roof, windowshield, hood, rear window and trunk
  • right/left side (top then bottom)
  • back and front bumper
  • wheels and undercarriage
• Rinse each section completely before moving to next section
• Give the vehicle one final rinse (mist) with the hose
• Wet and ring out the chamois cloth (“shammy”) or towel and   dry the vehicle thoroughly (start at the roof and work your   way down)
• Give any metal or chrome an extra rubdown
  (after vehicle is dry) with steel wool to get rid of water spots

• Wax your vehicle in a shaded area to prevent damage to   finish
• Look for vehicle wax which contains imported vegetable wax,   which is safe for your vehicle’s finish
• Mask off all parts that should not be waxed
  (textured moldings, bumper parts, etc...)
• Three forms of wax: liquid, paste and spray
  (liquid wax is easier, doesn’t last as long as paste products)
• Choose wax with a high carnauba content
• Spray waxes are very thin to be of any real use
• Apply a single application of wax
  (too much results in hard to remove residue)
• A damp rectangular kitchen sponge makes a good applicator
• Apply second application on the nose and hood
• Remove residue using only a very soft cloth
  (microfiber towels)
• Use orbital buffer to speed up application process
• Wax vehicle every two– three months
  (water should be bead on the car)


• Pre-rinse the tires with water
• Scrub the tires briskly with car soap and soft brush
• Rinse the tires with water
• Dry the tires with a soft towel.
• Spray on a tire dressing to protect tires


• Avoid the sun and trees (sap and leaves)
• Use proper vehicle wash soap
  (household items may ruin vehicle’s finish)
• After driving in salty conditions, wash your vehicle to prevent   corrosion, fading and rust
• Detail your vehicle once a year
• Immediately rinse gasoline, oil, anti-freeze, transmission fluid   and windshield solvent spills off your finish, but do not wipe
• Be sure to wash the inside bottom edge of doors, lift gate,   hood and trunk to eliminate the trapped dirt and moisture that   can cause premature rusting


Involved In An Accident
• Keep calm
• Turn on hazard lights (road flares optional) if necessary
• Be on the look out for leaking (flammable fluids)
• Turn vehicle off and leave it where it is
• In severe accident (injuries) do not move vehicles
• Move your vehicle (in minor accident) to a safe spot if you   can (roadside, parking lot, etc...)
• Injuries? Stay in your car and relax. Call for help.
• Assist others in accident if you can (provide medical   assistance)
• Don’t move anyone that is injured unless it is absolutley   necessary
• Assess damage to your vehicle (keep away from traffic)
• Call 9-1-1, 0 or local police number
• Get important info from others involved in accident:
  • Name
  • Address
  • Phone number
  • Driver’s license number
  • Insurance carrier + policy number
  • License plates number
  • Make, model, colour and year of vehicle
  • Look for expired license, license plate and any signs of alcohol or drug use
• Get name and badge number of police that assist
• Call Falls Auto Body for assistance (905.354.2822) any   questions or concerns (during regular buisness hours:   weekdays (8am – 5pm) and saturdays (8am – 1pm)
• Ask to get a copy of police report
• Have vehicle towed/driven to a collision repair facility of your   choice
• Write a complete description of accident: weather conditions,   estimated speeds, precise information, who was wearing   seatbelts, etc...
• Take photographs (damage and scene)
• Be polite and courteous and never admit fault

Observed An Accident

• Park your vehicle away from accident
• Check to see if anyone is injured
• Assist others in accident if you can (provide medical   assistance)
• Don’t move anyone that is injured unless it is absolutley   necessary
• Call 9-1-1, be prepared to answer questions
• Location of accident
• How many people need help
• Turn on hazard lights (road flares optional) if necessary
• Turn vehicle off and leave it where it is, leave the scene   exactly as is
• Be prepared to provide a witness statement/account


• Spare Tire • Jack • Scissors
• Tool Box (Screwdrivers and Wrenches)
• Car Owner's Manual • Blanket
• Small Hammer • Flares • Fuses
• Snack Food • Sealant for Tire Leaks
• Duct Tape • Fire Extinguisher • Empty Gas Can
• Can of Motor Oil • Portable Radio
• Emergency Phone Numbers • Insurance Information
• Car Registration • Flash Light • Spare Batteries
• First Aid Kit • Bottled Water • Jumper Cables
• Tire Pressure Gauge • Pen/Pencil and Paper
• Pre-moistened Towelettes • Window Scraper
• Cell Phone • Reflective Vest


• Avoid jack-rabbit starts and hard braking
• Avoid revving engine
• Slow down on the highway
• Drive the speed limit for gas efficiency
• Use cruise control
• Don’t idle excessively
• Warm up vehicle for no more than 30-45 seconds
• Minimize air-conditioning use
• Use their flow-through ventilation on the highway
• Open a window when driving in the city
• Keep tires properly inflated
• Avoid filling gas tank to top
• Buy gasoline during coolest time of day
• Buy gasoline in the morning or evening
• Choose type and brand of gasoline carefully
  (check owner’s manual)
• Accelerate before reaching hills, not on them
• Have vehicle regularly maintained
• Clean air filters increase air flow which prevents gas waste
• Remove snow tires during good weather seasons
• Remove excess weight from vehicle
• Car pool whenever possible
• Remove items that cause wind resistance, such as
  luggage racks
• Wheel alignments serve your gas consumption better


• Follow manufacturer’s recommendations for oil and filter   changes (every 3,000 to 4,000 miles)
• Schedule periodic(seasonal) engine tune-ups to keep vehicle   running smoothly
• Take vehicle to a technician at the first sign of trouble
• Check/Replace air and fuel filters on periodic basis
• Vacuum air filter housing and wipe with a damp rag
  before installing new air filter to keep dirt out of engine and   maximize filter life
• Check battery fluid regularly
• Periodically check tension on drive belts
  (ensure they do not give more than half an inch)
• Lubricate door hinges, door latches and hood hinges
• Have tires rotated and balanced (at least every 10,000 miles)
• Check tire inflation once a month to maximize fuel efficiency
• Follow manufacturer’s recommendations for coolant flushes
• Change windshield wipers at least once a year
• Use fresh air, instead of recirculated, to keep your windows   from fogging
• Run air conditioner once a month to keep it in proper running   order
• Check/Replace your car’s fluids (owner’s manual)
  (oil , transmission, differential, power steering, brake,   windshield wiper and antifreeze fluids)
• Have ignition system checked yearly by a trained technician   (batteries and spark plug wires)
• Have your cooling system checked once a year
• Flush dirt, bugs and leaves from the front of your radiator   with a brush and garden hose to prevent cooling system   problems



1 If I bring my car in, will you give me a free estimat?
Falls Auto Body will have a knowledgable and friendly team member give you a free and speedy estimate. They understand their client and want to provide accuarte information in as liitle time as possible, so you can be well on your way with the all the facts you need to make a well informed decision.

2 Do I have a choice to where I bring my car?
You always have a choice to bring your car wherever you like. The auto body repair facility will guarantee the work. Falls Auto Body has been in business for over 30 years and has become a well respected and quality collision repair centre and have exceeded the standards of a auto body shop. Those who have placed their trust in them have been loyal because of Falls Auto Body's hard work and dedication. Insurance companies may require you to bing your car to particular facility but you have the right to bring your car to anyshop that can guarantee their work.

3 Do you guarantee your work?
Falls Auto Body guarantees all thier work.

4 How quick will my car take to be repaired?

Falls Auto Body prides itself on great work in short time. The vehicle's damage will dictate the amount of time it will take to fix. They know how important it is to get your vehicle back to you as soon as possible, so Falls Auto Body will strive to complete your work in a timely manner, not sacrificing quality, to keep you a happy and loyal customer.

falls auto body logo p 905.354.2822
f  905.354.2573
e fallsautobody@bellnet.ca
a 4414 Bridge Street, Niagara Falls, Ontario, Canada L2E 2R7